HOW DO I PLACE AN ORDER?
Placing an order on the kaporal.com site is very simple: browse through our different collections for Men, Women, Boys, Girls and Accessories by clicking the links at the top of the site or use our search engine to view our range and find items you like. Add them to your basket by clicking the button 'Add to basket' and continue your shopping on the site. When you want to finalise your order, go to your basket and follow the instructions under 'Place order'.
HOW DO I USE A PROMOTIONAL CODE?
To use a promotional code in your possession, enter it in your basket in the field provided for this purpose called 'PROMOTIONAL CODE' and click 'OK'. The amount of the discount will immediately appear under the original sub-total.
HOW DO I PAY FOR MY ORDER?
You can use the following payment methods on Kaporal.com:
- By debit card: Carte Bleue, Visa, Mastercard, issued in France.
- By PayPal
- By using a credit note issued by Kaporal. In this case, you will be informed of the available amount of the credit note and the possibility of using it when your order is confirmed.
Please note that in the case of debit card payments, you will only be debited when your products are dispatched. Only dispatched products will be billed and debited from your account.
HOW SECURE IS PAYMENT BY DEBIT CARD?
Payment is completely secure thanks to the Payline system of on-line payment of our banking partner Crédit Mutuel Arkéa.
Your bank details only circulate in the on-line network in encrypted form, i.e. they are encoded in a way that makes them completely impossible to read. Technically, the security system uses SSL (Secure Socket Layer) 128-bit encryption. Encryption is an integral part of the services provided by the Payline solution (Secure On-line Payment Service of the company Monext, a subsidiary of Crédit Mutuel Arkéa).
Your bank details are never in the possession of Kaporal. When you enter your card number to make a purchase on Kaporal.com, it is solely and exclusively Crédit Mutuel Arkéa that receives your information via its Payline solution and not Kaporal.
Kaporal has chosen the Payline solution in order to ensure that its customers benefit from the highest standards of quality in on-line payment. This solution uses highly secure sites such as the sites of Franćaise des Jeux and Amazon France.
HOW DO I RECEIVE A BILL?
For each of your orders, you will receive a bill in pdf format which can be downloaded from the page where you can follow your orders in your customer space. To access your customer space, go to the kaporal.com site and sign in via the link 'My Account' at the top right of our site. Enter your ID and password and then click on 'My Orders' in the browser column on the left to access the details of each of your orders.
HOW LONG DOES DELIVERY TAKE?
We have selected So Colissimo and Mondial Relay to ensure that your delivery is fast and safe. Following the placement of your order and payment confirmation, you will receive your item/s from the new collection within an average of seven working days*. So Colissimo will make a maximum of three delivery attempts to the delivery address provided. You will be informed of its visit if you are absent. You can also choose to have your order delivered to a post office or a store. For Mondial Relay, you will be informed that your package is available to collect at the pick-up point of your choice.
* Deliveries will be made within 15 working days during peak periods, sales, last-minute sales and clearances.
HOW DO I FOLLOW MY ORDER?
You can follow all your orders from your customer space. To access your customer space, go to the kaporal.com site and sign in via the link 'My Account' at the top right of our site. Enter your ID and password and then click on 'My Orders' in the browser column on the left to access the details of each of your orders.
HOW DO I RETURN AN ITEM?
Simply contact us to return an item. To return an item, send us an e-mail via our contact form and specify the reason 'Return request'. Our Customer Service will be happy to help you. Please note that the cost of returns will not be covered by our on-line store.
* Since the number of requests is higher during sales periods, our response times may be a little longer. No need to worry though, we process all requests.
HOW DO I CONTACT CUSTOMER SERVICE?
In order to provide you with a personalised service, you will be in contact with Kaporal's internal On-line Customer Service team, which is based in France in Kaporal's head office. You can send your requests by e-mail via the contact form provided for this purpose (strongly recommended) or directly to the following address: firstname.lastname@example.org.
Our Customer Service can also be contacted by phone, Mondays to Fridays, from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm at +33 (0)4 91 81 00 17.